Privacy policy
Kashvira Retail Private Limited respects your privacy. This policy explains what personal data we collect, why, and the choices you have.
Data we collect
We collect the details you give us — name, email, phone, delivery and billing address, and order history — and limited technical data such as device and usage information when you browse the site. We do not collect or store your full card details; payments are handled by our payment partner.
How we use it
To process and deliver your orders, provide invoices and support, prevent fraud, run your wallet and loyalty points, send transactional emails, and — only with your consent — marketing updates you can opt out of at any time.
Sharing
We share data only as needed with logistics partners (to deliver), our payment gateway (to take payment), email/SMS providers (to notify you), and authorities where required by law. We do not sell your personal data.
Cookies
We use essential cookies to keep you signed in and remember your cart, and optional analytics cookies to improve the site. You can control cookies through your browser settings.
Security & retention
We use appropriate technical and organisational measures to protect your data and retain it only as long as needed for the purposes above or as required by tax and accounting law (invoices are kept for the statutory period).
Your rights & grievance officer
You may request access to, correction of, or deletion of your personal data, subject to legal retention requirements. Write to our Grievance Officer, Priya Nair, at grievance@kashvira.in or +91 22 4618 4091. We respond to privacy requests within a reasonable time.