Fair usage policy
We keep returns free and generous. To keep it that way for everyone, we ask for a little fairness in how the policy is used.
Why we have this policy
Free 15-day returns and exchanges are offered in good faith so you can shop with confidence. A very small number of accounts use returns in ways that aren't intended — this policy exists only to protect that experience for genuine customers.
What counts as fair use
Returning items that don't fit, arrived damaged, or aren't as described. Items should be unworn and unwashed with original tags and packaging intact, returned within the 15-day window.
What we may review
An unusually high rate of returns relative to orders, repeatedly returning worn, washed or altered items, requesting refunds without returning the product, or returns that show signs of use beyond trying on.
What may happen
For accounts flagged for review we may ask for a quality check before refunding, limit Cash on Delivery, or in rare cases restrict future orders. We'll always tell you why and give you a chance to explain first.
Questions
If you think your account was flagged in error, write to care@kashvira.in — we review every case individually and want to get it right.